Welcome to Westerleigh Funeral Plans.
My name is XXXX and I represent Distinct Funeral Plans Limited. We are going to chat today about funeral plans and the outcome of that may be you purchasing a plan.
Are you happy to continue with that conversation?
If yes, proceed below. If no, tell the customer how they can continue the conversation at a different type by giving them your email address and phone number.
Just to let you know you can end our conversation at any time. I now need to read you a short statement before we start.
"Westerleigh Funeral Plans" is a trading style of Distinct Funeral Plans Limited who are authorised and regulated by the Financial Services Register under the finn reference number 965289, and you can check this by viewing the register online at www.FCA.org.uk.
DFPL is a funeral plan provider and we offer funeral plans provided by DFPL only.
We will use your personal information to process your enquiry or application. Our privacy policy and details of how we use your personal information, the rights available to you, and how we keep your details private and safe can be found online at westerleighfuneralplans.co.uk.
Throughout the application journey I will provide you with information about our funeral plans, so that you can decide whether the plan is suitable for your needs.
I will not provide advice or a personal recommendation. And you can ask me for a copy of any documents we go through for future reference, at any time.
After we have processed an application for a plan, you will receive confirmation documents by post or email.
